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Open Daily 8am - 8pm

FAQ (Frequently Asked Questions)

What should I expect when I arrive?
Simply drive up to our convenient Pitstop Carwash self-pay station and choose your wash package. Our advanced touch screen menus are user friendly. Their purpose is to allow you to easily select a wash package and how you would like to pay. They are designed to provide a 2 to 3 second transaction approval time. If you are a Fast Pass customer, the gates will automatically open when your vehicle approaches the Fast Pass reader near the gate. A friendly Pit Crew Attendant is always nearby if you need assistance with the pay station or have any questions regarding our wash packages.

After the gate lifts, you will proceed into the loading area where an attendant will use hand signals to guide you onto the wash conveyor. At this time your vehicle will have a detergent applied and be gently hand scrubbed with soft hogs-hair brush to loosen bugs and road grime. Signage will indicate to place your vehicle in neutral and take hands off steering wheel. Our computer-controlled conveyor will carry your vehicle through the wash tunnel and dispense the exact wash package you selected all in less than 4 minutes. It is important that you ALWAYS FOLLOW ATTENDANT’S INSTRUCTIONS, REMAIN IN VEHICLE and NO STEERING or BRAKES while in the wash tunnel. Simply sit back and enjoy the show! Place your vehicle in gear when you see the light at the end of the tunnel change to green. You may then exit or proceed to our vacuum stations and use them free of charge.

Can I get out of my vehicle?
NO. Remain in vehicle always while in the wash tunnel and queue. For safety reasons, there must be a driver at the wheel at all times. Pitstop Carwash uses extensive lighting and large windows to create a comfortable and wide-open environment. A Pit Crew Attendant will always be nearby to give you easy to follow instructions, answer any questions you might have, and guide you through the entire process.

What are your hours? 
We are open from 8:00 a.m. to 8:00 p.m. seven days a week 363 days a year. We are closed on Christmas Day and Thanksgiving. Some days we may open earlier than 8:00 a.m.

Do you close when it rains?
We rarely close for weather. In fact, unlike other carwashes we remain open for most rain events. Mainly we want to give our Fast Pass customers every opportunity to wash their vehicle whenever they like...even in the rain. However, we may close during severe weather events - or very rarely, for maintenance or upgrades.

What type of payments do you accept?
We accept VISA, MasterCard, American Express, and Discover AND CASH. Cash is inserted into our automated pay station and your change is dispensed like an ATM. We do not accept coin (quarters, dimes, etc.) or personal checks.

What do you mean by “A Clean Car FAST!® GUARANTEED”? 
“A Clean Car FAST!®” is our motto, everything we do is built around this credo. Our staff works hard to ensure you receive a clean, shiny, dry car - in a minimal amount of time. If you are not completely satisfied, we will immediately re-wash your vehicle. No hassles -just let a Pit Crew Attendant know BEFORE you leave our lot.

I saw a line of cars down the street, how long do I have to wait to wash my car?
Not Long! The wash process takes less than 4 minutes, on most days you can be from pay station to exit in 5 minutes. Unlike stationary car washes our conveyor system is always moving, so even if the line seems long it is unlikely to take more than 10 minutes. Remember our motto “A Clean Car FAST!®”

Do I get a lesser quality wash when you’re busy?
No! Our wash system is designed for high volume. The technology we use allows us to give you the same quality of carwash, regardless of how busy we are. It is very important to us that the quality of your wash remans consistent with each visit.

Is there really a difference in the wash packages?
Yes! You do get what you pay for. We offer 4 different packages. CLICK HERE for more info on wash packages.

Should I wash my vehicle before or after it rains?
You should wash your vehicle when it is dirty, regardless of whether it’s before or after a rain. We know what you’re thinking, “yeah right, they’re just saying this because they’re a car wash”. Nope, this is a fact based on real science and years of experience among auto dealerships that need to keep their inventory looking perfect while parked outside. When your car is dirty, the surface holds all sorts of dirt particles, contaminants and road grime. Now just add water and you end up with cement. New paint problems are born when water-soluble solids mix with rain. So rain will not clean these particles off of your vehicle. It just mixes with the goo that ruins your paint finish.

What is Ultra-Gloss Total Vehicle Protectant?
Ultra-Gloss TVP is a COMPLETE vehicle protectant featuring a UV guard to prevent damage from the harsh effects of the sun. It is engineered to create a water repellant layer that chemically bonds to all vehicle surfaces, including glass, paint, trim and plastic. In addition to adding shine, Ultra-Gloss prevents dirt, road grime and insects from sticking to surfaces by leveling out microscopic surface irregularities. This means your car will stay clean and shiny, LONGER! This is truly a great product. Pitstop Carwash highly recommends washing your vehicle with an Ultra - Gloss TVP at least once a month - the more frequently it is used, the better the results. It is available on our better and BEST wash packages.

What is CARNAUBA Hot Wax and Shine?
Made from the Brazilian Tree of Life, Carnauba Wax is the preferred car wax of collectors’ and concourse enthusiast because it creates a rich, warm glow. Our Carnauba Hot Wax and Shine System rejuvenates your vehicle's finish by penetrating deeper into the painted surface giving a deeper, glossy shine -never before available in an automated car wash. You will notice the difference right away! CARNAUBA HOT WAX and SHINE is only available on the BEST wash package.

How do I know I am getting the wash package that I selected and paid for?
After selecting and paying for your wash the computer automatically raises the gate and puts you in the queue to receive the proper wash package. There is a confirmation light on the right side just before entering the wash that will flash indicating the corresponding package. The attendant does not know or control the wash packages issued, it is all controlled by the computer.

Do you clean the inside of the car?
No, Pitstop Carwash is an “exterior-only” automated car wash. We do not offer buffing, hand waxing, shampooing etcetera. These days, most of us put a premium on our time, so we focus on giving our customers the highest quality carwash, and greatest service available, in the shortest amount of time possible i.e.: “A Clean Car FAST!®”. Free use of our ultra-high suction vacuums is included with the purchase of any wash.

Are your vacuums really FREE?
Yes! And these aren’t your average vacuums. Each individual canister vacuum has 3 high-power motors and large diameter hoses for ultra-high suction that makes quick work getting the inside of your car clean. Just press the button to get four minutes of un-interrupted vacuuming. Need more time? Press the button again - vacuum as much as you like. Vacuums will automatically turn off.
Pro tip 1: Crevice tools are available on the first and the last vacuum stall on each aisle.
Pro tip 2: Press and hold the vacuum button to manually turn off.
Pro tip 3: It’s ok to use the vacuums even if you didn’t buy a wash today...we don’t mind.

Are towels available? Glass cleaner? Armor-All?
Yes, we have a complete line of car care products available for a nominal price. Including micro-fiber towels (recommended), cloth towels, Armor-All tire shine, Armor-All interior cleaner, glass cleaner, air fresheners etc. Everything you may need to give your ride that finishing touch. Please see our vending area for complete selection.

What kind of soap products do you use?
Our cleaning detergents are specifically created to be powerful at cleaning yet safe for our environment. They are fully biodegradable, so they are safe for your vehicle, our employees and for the environment. They are made exactly to our specifications and work in conjunction with our equipment to ensure the safest and most effective results. Pitstop Carwash does not use any harsh chemicals or solvents in our cleaning process. Also, a very important factor in the quality of a car wash is the quantity of the detergents and waxes used. We promise to never skimp on soaps and waxes no matter the wash package you selected. Our extra soapiness is a difference you can see!

Why don’t you offer brushes and soap for me to prep my car prior to the wash?
Simply put, “consistency”. Because our trained Pit Crew Attendants carefully hand prep every vehicle using special (and very expensive) hogs’ hair brushes and detergents blended just for the conditions of the day. We believe that this produces a better result and consider “hand prepping” as part of the Pitstop Carwash experience.

How do you save water?
A recent study shows that the average person uses between 100 and 150 gallons of water when washing a car by hand. By comparison, our computer-controlled system uses only 40 to 60 gallons of fresh water for each wash. We also reclaim our water whenever possible. We are accredited members of Watersavers®. WaterSavers® is a recognition program from the International Carwash Association® that certifies that Pitstop Carwash meets water quality and usage standards.

Why is it better for the environment to use Pitstop Carwash?
Besides using less water, used water at all locations runs directly to a unique collection system that filters the water and removes harmful sediments and oil before it reaches local sewers. Many people don’t know that washing vehicles on pavement causes harm to local waterways which is one of the main reasons why automated car washes are better for the environment. Water entering storm drains, unlike water that enters sanitary sewers, does not undergo treatment before it is discharged. So, when cars are washed on streets, parking lots and driveways, that dirty water eventually winds up in our rivers, bayous and lakes. Washing one car may not seem to be a problem, but collectively, car-washing activity adds up to big problems for our waterways and aquatic life. Providing a clean, dry and shiny car for all our customers while also trying to do our part to conserve natural resources, such as water, is extremely important to us.

What’s the difference between “brush-less” and “touch-less”?
We employ a brush-less process, using only soft cloth and foam that gently cleans your car in combination with safe and biodegradable shampoos and detergents. “No Touch” washes (like in many gas stations), on the other hand, don’t use direct-contact cleaning media and rely, instead, on acid-based chemicals and high-pressure water. This is hard on the vehicle’s finish and can even etch glass and uncoated polished aluminum wheels. Some of these chemicals can be as unsafe for customers and employees as they are for the environment.

Is it safer for my vehicle’s finish to hand wash it?
NO. in fact, a University of Texas at Arlington study concluded that the good old driveway wash is one of the worst things that can happen to a car’s factory paint. The use of many of the chemicals not specifically designed to wash cars, like dish soap and other detergents and uneven pressure from hand washing (up to 100 pounds) which, according to the study, will damage your vehicle’s finish. No matter how diligent you are in rinsing your towel/sponge, it will still contain dirt/grit from other parts of your vehicle potentially scratching your finish. In contrast, our soft all-cloth mittens and wraps are perpetually rinsed and specifically designed not to hold dirt and safer for your vehicles finish.

Will frequent washing ruin the finish of my vehicle?
No. An impartial study conducted by Mercedes-Benz and the The Technical University of Munich concluded that a properly maintained automated car wash is perfectly safe for all vehicles finishes. Read study here. Most owner’s manuals recommend using professional car washes like Pitstop because clear coat treatments and wax protectants act to shield your vehicle from the damaging effects of weather or UV ray damage. Frequent professional car washing at Pitstop Carwash is good for your vehicle. Your vehicle’s safety is our number one concern.

Will the wax from the car wash streak the outside of my windows?
No. Dirty wiper blades streak windshields. Our specially formulated wax adheres to vehicle paint, but rinses completely off of glass.

Why does my windshield smear when I run my wipers?
Ah yes, the age-old question. Road film deposits that become trapped under the wipers cause streaks that appear on your windshield. After your vehicle has been washed and the glass is clean, the next time you use the wipers, all of that residue underneath the blade rubber gets streaked across your clean windshield. Here’s a quick fix:  dip a paper towel in white vinegar or window cleaner and run it across the wiper blades. No more streaks! Also, it’s a good idea to replace wiper blades at the first sign of wear. Most manufacturers recommend installing new wiper blades ever three to six months.

Do you hand dry my vehicle?
No, we have a custom-designed “drying area” at the end of our wash process that uses powerful blowers to dry your vehicle – without having to touch your car. You won’t need to hand-dry your vehicle (although towels are available to give your newly-clean car some personal attention).

Do I need to dry my vehicle after exiting the wash?
Our final rinse process uses filtered water. This water has been filtered using a reverse-osmosis process to remove all suspended solids which means it will not spot if left to dry. However, there are nooks and crannies with certain vehicles that tend to hold soap and are difficult to rinse. In these instances, to prevent spotting, it is advised to wipe off any excess soap. (micro-fiber towels are recommended and are available in the vending area at a nominal cost.)

Do I need to fold my mirrors in before washing my vehicle?
No, our computerized wash systems measure your vehicle and determines where the mirrors are and adjust the wash accordingly. This include SUVs and most pick-up trucks. We do recommend folding extended mirrors designed for towing and large truck mirrors (i.e. F-250s)

I want the “BETTER” wash package but I don’t want tire shine.
No problem, just let the attendant know before entering the wash tunnel and Tire Shine can be deleted from your wash package.

Why don’t you “tape” down my rear wiper like that other car wash?
Our computerized wash systems allows us to recognize vehicles with rear wipers and adjust the wash process accordingly. Who wants to drive around with blue tape on the back of their car?!

Will my vehicle fit?
Almost certainly, yes! If you ever have any questions, please feel free to come by any of our locations and we would be happy to check your vehicle for compatibility.

Here is a partial list of vehicles that might not be able to wash:

  • Vehicles that sit 4.5″ or lower to the ground.
  • Vehicles with tires wider than 13″.
  • Vehicles taller than 90″.
  • Extended Height Full Size Vans, busses or campers (over 90 inches)
  • Trucks with Dual Rear Tires
  • Vehicles with permanently affixed tri-pod style mirrors.
  • Full Size Hummers (military issued).
  • Open bed pickup trucks with a fuel tank that has a fill nozzle and hose attached.
  • Open bed pickup trucks with debris, tools, straps, rope or any other loose materials.
  • 1965-69 Cadillacs.
  • Trucks/van with ladders.
  • Vehicles with large ladder racks.
  • Vehicles with “rocket boxes” or oversized non-factory luggage containers on top.

Here is a partial list of things that sometimes cause problems, and Pitstop Carwash cannot be responsible for:

  • Previous Damage (loose molding / emblems, blistered or peeling paint, etc.)
  • Cracked Windshields/glass
  • Very Low-Profile Tires
  • Pinstriping and decals
  • Bug Shields
  • Objects on Antennas (balls, flags, etc.)
  • Front license plates
  • Bike Racks, ski racks or powered chair racks
  • Large “Knobby” Tires
  • Racing Fins and Spoilers
  • Any after-market parts, parts that are not put on by the manufacturer.
  • Parts of the vehicle that are loose, rusted, cracked or previously damaged
  • Previously chipped or cracked paint
  • Non-factory parts or modifications
  • Power antennas
  • Spare tire covers
  • Exterior mounted sun visors
  • Running Boards
  • The license plate housing on 2003 and 2004 Cadillac CTS models
  • Dodge full-size truck antennas/fenders
  • smart® car engine bay covers (hood)
  • Vehicles with excessive mud
  • Vehicles with flaking rust or perforated metal
  • Vehicles with items attached/held with bungee cords, rope, zip strap, etc.
  • Convertible tops or vinyl tops
  • Classic vehicles (20 years or older)

Can you wash my pickup truck?
Almost certainly. All we ask is that the pickup bed be empty before going through the wash. This is for the safety of your vehicle and those of other customers’. Some oversized “trailering” side-mirrors are incompatible with our process, and certain types of modifications that employ oversized or off-road tires or radically raised suspensions may not be compatible.

Can I wash my convertible?
Yes. Please make sure that the roof is properly latched.

Is the wash safe for newly painted cars?
Yes. We use cloth wash materials and mild cleaners; however, the paint should be allowed to cure before washing. Consult with your body shop for curing times (usually at least 30 days for repainted cars and body parts). Paint on new cars is fully cured at the factory prior to delivery.

Is the wash safe for alloy wheels?
Yes. Most carmakers caution against automatic washes that use acids on polished aluminum wheels since these can stain or etch the metal. At Pitstop Carwash we don’t use such acids and only soft cloth washing material.

Will a cracked windshield be safe in the wash?
Maybe. Once the integrity of windshield glass is compromised by rock chips (even very small ones), it becomes more susceptible to changes in temperature and pressure. So, while you may wash your vehicle with windshield damage, the cracks or chips may expand, and Pitstop Carwash cannot be responsible. It’s always best to repair or replace a damaged windshield immediately.

Will my antenna be OK?
Usually. Power antennas must be lowered prior to entering wash. After-market products, such as CB and cell phone antennas should be removed before washing. We also recommend removing late model Ram pick-up truck antennas prior to washing. We’ll gladly attend to this when you arrive.

Will my bug shield be safe?
Unfortunately, we can’t be responsible for after-market accessories made of plastic. Most customers who have bug shields wash their vehicles with no incident, however, problems can arise if the shield has already been damaged by rock chips, by stress cracks around the installation screws (which can be hard to detect), or if the material has been compromised due to age or UV rays.

Why didn’t your car wash get the bugs off my car?
There is no mechanical car wash that can clean baked on insects! Wash your car immediately after driving through insects. Bugs left on for days in the sun can permanently damage your finish. Along with tree sap and road tar, bugs can be your vehicle’s worst enemy. Tar and certain oils used on roads require extremely strong solvents to remove. Pitstop Carwash does not use solvents in our wash process. All three can usually be removed using a bug and tar remover application pad with a little TLC and mild pressure. Remember our guarantee… If you are not completely satisfied, we will immediately re-wash your vehicle. No hassles -just let a Pit Crew Attendant know BEFORE you leave our lot.

Should I tip the workers? 
NO! We believe that anything we do for you at Pitstop Carwash is included in the price you pay. While tipping may be the norm at other car washes and we appreciate the gesture, please don’t be offended if we decline your offer. The best way to recognize a Pit Crew member is to send us an e-mail. We would love to hear about your experience.

Do you do Fundraisers?
Yes, we love being part of the community. We offer non-profits the opportunity to raise money by selling car wash coupons and keeping a portion of the sale. You only owe for the coupons that are sold. This is much better than having a “parking lot” car wash fundraiser. CLICK HERE for more information.

Will you donate to my “little league team” “PTA” etc.?
We love to be involved in the community and we often make donations to non-profit organizations. Contact us with your information to see if we can help.

Do you sell franchises? Are you a “publicly held” company?
The short answer to both is no. We are a family owned company. We feel strongly that remaining a family owned business allows us to maintain the service and quality for which we’ve become known for. We have no plans to franchise or go public.

I have another question...
Great! We would love to hear from you...contact us here.

How do I receive discounts or coupons?
The Fast Pass plan is by far our best value. However, we recognize that unlimited washes subscription plan is not the right fit for everyone or every vehicle. Therefore we created PITSTOP PERKS! Loyalty Plan. Become a PITSTOP PERKS Loyalty Plan member to receive our best offers automatically! We may also occasionally send coupons in the mail and do promotions on social media. Be sure to like our Facebook page for the latest info.


PITSTOP PERKS! Loyalty Plan frequently asked questions

What is the PITSTOP PERKS! Loyalty plan?
PITSTOP PERKS Is our way of saying thanks to our most loyal customers! We designed this plan to make it easy and seamless to receive our best discounts. No punch cards, no scanning your phone nothing to remember! With this ingenious plan, once enrolled, everything happens automatically.

How do I become a PITSTOP PERKS! Member?
To enroll, CLICK HERE. Or simply select the PITSTOP PERKS icon at the pay station or see a Pit Crew Attendant at the wash. Upon completion, a Pitstop Perks Loyalty Club tag will be affixed to your windshield and you will begin to receive the benefits with each visit. Your benefits include: A FREE BEST wash when you enroll ($15.00 value). A FREE BEST car wash on your birthday! (this so cool cause it happens automatically) Exclusive e-mail discounts and members only perks and receive points for each wash purchase that count toward a free wash. You will also receive 50 free points just for enrolling. The best part is this all happens automatically - you don’t have to keep track of anything! At Pitstop Carwash we do all the work while you Enjoy the RIDE! There is a $5 one-time enrollment fee (but remember we are giving you a FREE BEST wash a $15.00 value). ***On-Line SPECIAL use code FREEPERKS to waive the $5.00 enrollment fee*** Become a Loyalty Club Member today and wash your cares away.

Why do you need my birth date?
As a Pitstop Perks member, we give you a FREE Birthday wash each year. The computer needs to know when it is your birthday. All we need is day and month - not year.

How do I get a free wash for my Birthday if I don’t come on my Birthday?
The computer knows your month and date of birth. Beginning 4 weeks before your birthday, you will automatically be offered a free BEST wash at the pay station. Using the touchscreen pay station, you can opt to use it or not at that time. It expires 14 days after your birthday. One free BEST wash per birthday.

How do I earn Points toward free washes?
New Pitstop Perks members automatically receive 50 free points with enrollment. After that, you receive points with every transaction. Currently points are based on dollar amount spent; $5.00/$6.00 = 2 points, $9.00 = 5 points, $12.00 = 8 points and $15.00 = 10 points. Pitstop Carwash reserves the right to change or amend this plan at any time.

How do I know how many points I have? And how many points does it take to receive a free wash? 
It requires 100 points to receive a FREE BEST wash. Your current points are printed on your receipt (you must choose the “print receipt” option at the end of transaction).

How do I redeem my points?
Once enough points are accumulated, you will automatically be prompted by the touch screen display at the pay station and you will be issued a free BEST wash.

I signed up for the loyalty plan, but I haven’t received any e-mails.
Please contact us here to make sure we have your correct e-mail. Please include your loyalty plan number from the back of your windshield tag.


FAST PASS Frequently Asked Questions

What is a FAST PASS and why do I need a credit card to get one?
FAST PASS is a plan in which you receive unlimited car washing for one monthly fee (starting at $19.99 per month). This technology allows your vehicle to be recognized by our computer by placing a small RFID (radio frequency identification) tag on the inside of your windshield. There is no need to insert money or credit card at the pay station, the gates will raise automatically and issue the wash package you selected. Our secure off-site server charges your credit card once a month (like a health club). Your account is charged on the first of each month, your first month will be pro-rated from the date you join. YOU MAY CANCEL AT ANY TIME, NO LONG-TERM CONTRACTS. This plan must be billed by credit card only, cash payment is not accepted for Fast Pass.

How do I enroll in the FAST PASS Plan? 
CLICK HERE. Or you can see any Pit Crew Attendant or simply select the FAST PASS icon at the pay station and follow the prompts. You will need to complete a brief form and have the small FAST PASS RFID tag affixed to your windshield. The forms are available at the pay station or in the customer service area.

Who do I contact about my Unlimited Wash Plan?
See your friendly Pit Crew Attendant or you can e-mail us here for a Pitstop Carwash support team member who is happy to help!

When will my credit card be billed?
Your credit card will be billed on the first day of each month that you are enrolled. The first month will be automatically pro-rated to include just the days left in the calendar month.

What is an RFID tag?
A Radio Frequency Identification Tag (RFID tag) is an electronic tag that exchanges data with a specific RFID reader through radio waves. Each RFID tag has a unique circuit (like a barcode) that is assigned to your vehicle. Upon approaching the pay station area our tag reader will recognize your vehicle and raise the gate and issue the correct wash package. Pitstop Carwash uses small window decals with passive rfid technology built in. Passive means at no time can anyone track, locate or read the tag except in proximity of our tag reader (about 8-10 feet).

Can I use my Fast Pass at other locations?
Yes!! That is the beauty of the Fast Pass. Pull in to any participating Pitstop Carwash and your vehicle will be instantly recognized and issued the appropriate wash...no hassles.

How can I cancel my Unlimited plan online?
Canceling is easy, select the “manage my pass” button at the top of our website and choose “cancel membership” or you can see a Pit Crew Attendant at any location.

Do I need my FAST PASS tag number to cancel my plan or update my credit card on file?
Yes. Your plan number is located on the back (inside) of the decal on your windshield. You must have this number to manage your pass on-line. If you do not have your Fast Pass tag number you will need to see a Pit crew attendant in person. It is helpful if you know the name of the person who originally enrolled (who the credit card is billed to) and which Pitstop Carwash location where enrolled.

Can I use my Fast Past on a different car?
NO. Fast Pass is only valid for the one specific vehicle for which it was purchased and registered. If you wish to add other vehicles, please see a Pit Crew Attendant. Tampering or removing the tag is strictly prohibited.

How long does it take for my FAST Pass to be cancelled?
Please allow 72 hours for your request to be completed. Your plan will continue to be active until your next billing date. You may continue to wash your car during this time.

Will I receive a refund after cancelling my FAST Pass?
No, you will not receive a refund. Your plan remains active until your next billing date.

Will I receive an email confirmation after I change my credit card or cancel my FAST Pass?
Yes, you will receive an email confirmation after you submit your request.

What if I change my mind after I submit my cancellation request?
You will need to stop by a location to reactivate your plan.

I want to upgrade or downgrade to a different wash package (TODAY only).
Want tire shine today? Need that Ultra-Gloss protection today? How about Carnauba Hot Wax and shine? Yes, you can do that! As a Fast Pass customer, you may choose to upgrade (or downgrade) to any wash package by quickly selecting the “more options” button at the pay station immediately after your pass has been read and you hear the beep. The “more options” button is located at the bottom right of the screen. After the button is selected you will see a secret menu where you can select the wash package of your choice. Your credit card on file will be billed for the upgrade (if any). You can also purchase gift cards from this menu. The button must be pressed quickly, or it will time-out and the gate will lift. Once the gate is lifted you cannot go back to the menu and you must proceed through the wash. (remember to press the button quickly next time)

I want to upgrade or downgrade to a different plan going forward.
You must visit a Pitstop Carwash Location and see a Pit Crew Attendant in person.

I got a new car (or a new windshield).
You must visit a Pitstop Carwash Location to receive a new RFID tag. (replacement tags may be subject to a fee)

I want to change the credit card my FAST Pass is billed to.
Select the “manage my pass” button at the top of our website and choose “update my credit card” or you can see a Pit Crew Attendant at any location.

Do you offer Fleet Plans or commercial Fast Pass plans?
Possibly. Contact a member of our Fast Pass response team here.

Why do you need my information? What is your privacy policy?
Pitstop Carwash collects information (name, address, e-mail, phone # etc.) when enrolling in the Fast Pass and Pitstop Perks Loyalty Club. We collect only as much information as necessary to make these unique plans as easy and seamless for the customer as possible. We promise to protect your info and NEVER share or sell your information to any outside company...ever! We use it for your benefit i.e.; Free wash on your birthday, sending discounts via e-mail. For Fast Pass Customers your credit card info is held by a secure off-site company specializing in this service. This large national company meets or exceeds all security and privacy standards.

 
SLIDELL
1725 Gause Blvd E
Slidell, LA 70461
Across from Hooters

985.288.4195
GULFPORT
11319 US 49
Gulfport, MS 39503
Corner of Dedeaux Rd. and Hwy. 49

228.539.0259
WAVELAND
445 Highway 90
Waveland, MS 39576
Across from Wal-Mart

228.344.3288
FAIRHOPE - COMING SOON
809 Fairhope Avenue
Fairhope, AL 36532
Corner of N. Greeno Road