What should I expect when I arrive?
Simply drive up to our convenient Pitstop Carwash self-pay station and choose your wash package. Our advanced touch screen menus are user friendly. Their purpose is to allow you to easily select a wash package and how you would like to pay. They are designed to provide a 2 to 3 second transaction approval time. If you are a Fast Pass customer, the gates will automatically open when your vehicle approaches the Fast Pass reader near the gate. A friendly Pit Crew Attendant is always nearby if you need assistance with the pay station or have any questions regarding our wash packages.
After the gate lifts, you will proceed into the loading area where an attendant will use hand signals to guide you onto the wash conveyor. At this time your vehicle will have a detergent applied and be gently hand scrubbed with soft hogs-hair brush to loosen bugs and road grime. Signage will indicate to place your vehicle in neutral and take hands off steering wheel. Our computer-controlled conveyor will carry your vehicle through the wash tunnel and dispense the exact wash package you selected all in less than 4 minutes. It is important that you ALWAYS FOLLOW ATTENDANT’S INSTRUCTIONS, REMAIN IN VEHICLE and NO STEERING or BRAKES while in the wash tunnel. Simply sit back and enjoy the show! Place your vehicle in gear when you see the light at the end of the tunnel change to green. You may then exit or proceed to our vacuum stations and use them free of charge.
Can I get out of my vehicle?
NO. Remain in vehicle always while in the wash tunnel and queue. For safety reasons, there must be a driver at the wheel at all times. Pitstop Carwash uses extensive lighting and large windows to create a comfortable and wide-open environment. A Pit Crew Attendant will always be nearby to give you easy to follow instructions, answer any questions you might have, and guide you through the entire process.
What are your hours?
We are open from 8:00 a.m. to 8:00 p.m. seven days a week 363 days a year. We are closed on Christmas Day and Thanksgiving. Some days we may open earlier than 8:00 a.m.
Do you close when it rains?
We rarely close for weather. In fact, unlike other carwashes we remain open for most rain events. Mainly we want to give our Fast Pass customers every opportunity to wash their vehicle whenever they like...even in the rain. However, we may close during severe weather events - or very rarely, for maintenance or upgrades.
What type of payments do you accept?
We accept VISA, MasterCard, American Express, and Discover AND CASH. Cash is inserted into our automated pay station and your change is dispensed like an ATM. We do not accept coin (quarters, dimes, etc.) or personal checks.
What do you mean by “A Clean Car FAST!® GUARANTEED”?
“A Clean Car FAST!®” is our motto, everything we do is built around this credo. Our staff works hard to ensure you receive a clean, shiny, dry car - in a minimal amount of time. If you are not completely satisfied, we will immediately re-wash your vehicle. No hassles -just let a Pit Crew Attendant know BEFORE you leave our lot.
I saw a line of cars down the street, how long do I have to wait to wash my car?
Not Long! The wash process takes less than 4 minutes, on most days you can be from pay station to exit in 5 minutes. Unlike stationary car washes our conveyor system is always moving, so even if the line seems long it is unlikely to take more than 10 minutes. Remember our motto “A Clean Car FAST!®”
Do I get a lesser quality wash when you’re busy?
No! Our wash system is designed for high volume. The technology we use allows us to give you the same quality of carwash, regardless of how busy we are. It is very important to us that the quality of your wash remans consistent with each visit.
Is there really a difference in the wash packages?
Yes! You do get what you pay for. We offer 4 different packages. CLICK HERE for more info on wash packages.
Should I wash my vehicle before or after it rains?
You should wash your vehicle when it is dirty, regardless of whether it’s before or after a rain. We know what you’re thinking, “yeah right, they’re just saying this because they’re a car wash”. Nope, this is a fact based on real science and years of experience among auto dealerships that need to keep their inventory looking perfect while parked outside. When your car is dirty, the surface holds all sorts of dirt particles, contaminants and road grime. Now just add water and you end up with cement. New paint problems are born when water-soluble solids mix with rain. So rain will not clean these particles off of your vehicle. It just mixes with the goo that ruins your paint finish.
What is Ultra-Gloss Total Vehicle Protectant?
Ultra-Gloss TVP is a COMPLETE vehicle protectant featuring a UV guard to prevent damage from the harsh effects of the sun. It is engineered to create a water repellant layer that chemically bonds to all vehicle surfaces, including glass, paint, trim and plastic. In addition to adding shine, Ultra-Gloss prevents dirt, road grime and insects from sticking to surfaces by leveling out microscopic surface irregularities. This means your car will stay clean and shiny, LONGER! This is truly a great product. Pitstop Carwash highly recommends washing your vehicle with an Ultra - Gloss TVP at least once a month - the more frequently it is used, the better the results. It is available on our better and BEST wash packages.
What is CARNAUBA Hot Wax and Shine?
Made from the Brazilian Tree of Life, Carnauba Wax is the preferred car wax of collectors’ and concourse enthusiast because it creates a rich, warm glow. Our Carnauba Hot Wax and Shine System rejuvenates your vehicle's finish by penetrating deeper into the painted surface giving a deeper, glossy shine -never before available in an automated car wash. You will notice the difference right away! CARNAUBA HOT WAX and SHINE is only available on the BEST wash package.
How do I know I am getting the wash package that I selected and paid for?
After selecting and paying for your wash the computer automatically raises the gate and puts you in the queue to receive the proper wash package. There is a confirmation light on the right side just before entering the wash that will flash indicating the corresponding package. The attendant does not know or control the wash packages issued, it is all controlled by the computer.
Do you clean the inside of the car?
No, Pitstop Carwash is an “exterior-only” automated car wash. We do not offer buffing, hand waxing, shampooing etcetera. These days, most of us put a premium on our time, so we focus on giving our customers the highest quality carwash, and greatest service available, in the shortest amount of time possible i.e.: “A Clean Car FAST!®”. Free use of our ultra-high suction vacuums is included with the purchase of any wash.
Are your vacuums really FREE?
Yes! And these aren’t your average vacuums. Each individual canister vacuum has 3 high-power motors and large diameter hoses for ultra-high suction that makes quick work getting the inside of your car clean. Just press the button to get four minutes of un-interrupted vacuuming. Need more time? Press the button again - vacuum as much as you like. Vacuums will automatically turn off.
Pro tip 1: Crevice tools are available on the first and the last vacuum stall on each aisle.
Pro tip 2: Press and hold the vacuum button to manually turn off.
Pro tip 3: It’s ok to use the vacuums even if you didn’t buy a wash today...we don’t mind.
Are towels available? Glass cleaner? Armor-All?
Yes, we have a complete line of car care products available for a nominal price. Including micro-fiber towels (recommended), cloth towels, Armor-All tire shine, Armor-All interior cleaner, glass cleaner, air fresheners etc. Everything you may need to give your ride that finishing touch. Please see our vending area for complete selection.
What kind of soap products do you use?
Our cleaning detergents are specifically created to be powerful at cleaning yet safe for our environment. They are fully biodegradable, so they are safe for your vehicle, our employees and for the environment. They are made exactly to our specifications and work in conjunction with our equipment to ensure the safest and most effective results. Pitstop Carwash does not use any harsh chemicals or solvents in our cleaning process. Also, a very important factor in the quality of a car wash is the quantity of the detergents and waxes used. We promise to never skimp on soaps and waxes no matter the wash package you selected. Our extra soapiness is a difference you can see!
Why don’t you offer brushes and soap for me to prep my car prior to the wash?
Simply put, “consistency”. Because our trained Pit Crew Attendants carefully hand prep every vehicle using special (and very expensive) hogs’ hair brushes and detergents blended just for the conditions of the day. We believe that this produces a better result and consider “hand prepping” as part of the Pitstop Carwash experience.
How do you save water?
A recent study shows that the average person uses between 100 and 150 gallons of water when washing a car by hand. By comparison, our computer-controlled system uses only 40 to 60 gallons of fresh water for each wash. We also reclaim our water whenever possible. We are accredited members of Watersavers®. WaterSavers® is a recognition program from the International Carwash Association® that certifies that Pitstop Carwash meets water quality and usage standards.
Why is it better for the environment to use Pitstop Carwash?
Besides using less water, used water at all locations runs directly to a unique collection system that filters the water and removes harmful sediments and oil before it reaches local sewers. Many people don’t know that washing vehicles on pavement causes harm to local waterways which is one of the main reasons why automated car washes are better for the environment. Water entering storm drains, unlike water that enters sanitary sewers, does not undergo treatment before it is discharged. So, when cars are washed on streets, parking lots and driveways, that dirty water eventually winds up in our rivers, bayous and lakes. Washing one car may not seem to be a problem, but collectively, car-washing activity adds up to big problems for our waterways and aquatic life. Providing a clean, dry and shiny car for all our customers while also trying to do our part to conserve natural resources, such as water, is extremely important to us.
What’s the difference between “brush-less” and “touch-less”?
We employ a brush-less process, using only soft cloth and foam that gently cleans your car in combination with safe and biodegradable shampoos and detergents. “No Touch” washes (like in many gas stations), on the other hand, don’t use direct-contact cleaning media and rely, instead, on acid-based chemicals and high-pressure water. This is hard on the vehicle’s finish and can even etch glass and uncoated polished aluminum wheels. Some of these chemicals can be as unsafe for customers and employees as they are for the environment.
Is it safer for my vehicle’s finish to hand wash it?
NO. in fact, a University of Texas at Arlington study concluded that the good old driveway wash is one of the worst things that can happen to a car’s factory paint. The use of many of the chemicals not specifically designed to wash cars, like dish soap and other detergents and uneven pressure from hand washing (up to 100 pounds) which, according to the study, will damage your vehicle’s finish. No matter how diligent you are in rinsing your towel/sponge, it will still contain dirt/grit from other parts of your vehicle potentially scratching your finish. In contrast, our soft all-cloth mittens and wraps are perpetually rinsed and specifically designed not to hold dirt and safer for your vehicles finish.
Will frequent washing ruin the finish of my vehicle?
No. An impartial study conducted by Mercedes-Benz and the The Technical University of Munich concluded that a properly maintained automated car wash is perfectly safe for all vehicles finishes. Read study here. Most owner’s manuals recommend using professional car washes like Pitstop because clear coat treatments and wax protectants act to shield your vehicle from the damaging effects of weather or UV ray damage. Frequent professional car washing at Pitstop Carwash is good for your vehicle. Your vehicle’s safety is our number one concern.
Will the wax from the car wash streak the outside of my windows?
No. Dirty wiper blades streak windshields. Our specially formulated wax adheres to vehicle paint, but rinses completely off of glass.
Why does my windshield smear when I run my wipers?
Ah yes, the age-old question. Road film deposits that become trapped under the wipers cause streaks that appear on your windshield. After your vehicle has been washed and the glass is clean, the next time you use the wipers, all of that residue underneath the blade rubber gets streaked across your clean windshield. Here’s a quick fix: dip a paper towel in white vinegar or window cleaner and run it across the wiper blades. No more streaks! Also, it’s a good idea to replace wiper blades at the first sign of wear. Most manufacturers recommend installing new wiper blades ever three to six months.
Do you hand dry my vehicle?
No, we have a custom-designed “drying area” at the end of our wash process that uses powerful blowers to dry your vehicle – without having to touch your car. You won’t need to hand-dry your vehicle (although towels are available to give your newly-clean car some personal attention).
Do I need to dry my vehicle after exiting the wash?
Our final rinse process uses filtered water. This water has been filtered using a reverse-osmosis process to remove all suspended solids which means it will not spot if left to dry. However, there are nooks and crannies with certain vehicles that tend to hold soap and are difficult to rinse. In these instances, to prevent spotting, it is advised to wipe off any excess soap. (micro-fiber towels are recommended and are available in the vending area at a nominal cost.)
Do I need to fold my mirrors in before washing my vehicle?
No, our computerized wash systems measure your vehicle and determines where the mirrors are and adjust the wash accordingly. This include SUVs and most pick-up trucks. We do recommend folding extended mirrors designed for towing and large truck mirrors (i.e. F-250s)
I want the “BETTER” wash package but I don’t want tire shine.
No problem, just let the attendant know before entering the wash tunnel and Tire Shine can be deleted from your wash package.
Why don’t you “tape” down my rear wiper like that other car wash?
Our computerized wash systems allows us to recognize vehicles with rear wipers and adjust the wash process accordingly. Who wants to drive around with blue tape on the back of their car?!
Will my vehicle fit?
Almost certainly, yes! If you ever have any questions, please feel free to come by any of our locations and we would be happy to check your vehicle for compatibility.
Here is a partial list of vehicles that might not be able to wash:
- Vehicles that sit 4.5″ or lower to the ground.
- Vehicles with tires wider than 13″.
- Vehicles taller than 90″.
- Extended Height Full Size Vans, busses or campers (over 90 inches)
- Trucks with Dual Rear Tires
- Vehicles with permanently affixed tri-pod style mirrors.
- Full Size Hummers (military issued).
- Open bed pickup trucks with a fuel tank that has a fill nozzle and hose attached.
- Open bed pickup trucks with debris, tools, straps, rope or any other loose materials.
- 1965-69 Cadillacs.
- Trucks/van with ladders.
- Vehicles with large ladder racks.
- Vehicles with “rocket boxes” or oversized non-factory luggage containers on top.
Here is a partial list of things that sometimes cause problems, and Pitstop Carwash cannot be responsible for:
- Previous Damage (loose molding / emblems, blistered or peeling paint, etc.)
- Cracked Windshields/glass
- Very Low-Profile Tires
- Pinstriping and decals
- Bug Shields
- Objects on Antennas (balls, flags, etc.)
- Front license plates
- Bike Racks, ski racks or powered chair racks
- Large “Knobby” Tires
- Racing Fins and Spoilers
- Any after-market parts, parts that are not put on by the manufacturer.
- Parts of the vehicle that are loose, rusted, cracked or previously damaged
- Previously chipped or cracked paint
- Non-factory parts or modifications
- Power antennas
- Spare tire covers
- Exterior mounted sun visors
- Running Boards
- The license plate housing on 2003 and 2004 Cadillac CTS models
- Dodge full-size truck antennas/fenders
- smart® car engine bay covers (hood)
- Vehicles with excessive mud
- Vehicles with flaking rust or perforated metal
- Vehicles with items attached/held with bungee cords, rope, zip strap, etc.
- Convertible tops or vinyl tops
- Classic vehicles (20 years or older)
Can you wash my pickup truck?
Almost certainly. All we ask is that the pickup bed be empty before going through the wash. This is for the safety of your vehicle and those of other customers’. Some oversized “trailering” side-mirrors are incompatible with our process, and certain types of modifications that employ oversized or off-road tires or radically raised suspensions may not be compatible.
Can I wash my convertible?
Yes. Please make sure that the roof is properly latched.
Is the wash safe for newly painted cars?
Yes. We use cloth wash materials and mild cleaners; however, the paint should be allowed to cure before washing. Consult with your body shop for curing times (usually at least 30 days for repainted cars and body parts). Paint on new cars is fully cured at the factory prior to delivery.
Is the wash safe for alloy wheels?
Yes. Most carmakers caution against automatic washes that use acids on polished aluminum wheels since these can stain or etch the metal. At Pitstop Carwash we don’t use such acids and only soft cloth washing material.
Will a cracked windshield be safe in the wash?
Maybe. Once the integrity of windshield glass is compromised by rock chips (even very small ones), it becomes more susceptible to changes in temperature and pressure. So, while you may wash your vehicle with windshield damage, the cracks or chips may expand, and Pitstop Carwash cannot be responsible. It’s always best to repair or replace a damaged windshield immediately.
Will my antenna be OK?
Usually. Power antennas must be lowered prior to entering wash. After-market products, such as CB and cell phone antennas should be removed before washing. We also recommend removing late model Ram pick-up truck antennas prior to washing. We’ll gladly attend to this when you arrive.
Will my bug shield be safe?
Unfortunately, we can’t be responsible for after-market accessories made of plastic. Most customers who have bug shields wash their vehicles with no incident, however, problems can arise if the shield has already been damaged by rock chips, by stress cracks around the installation screws (which can be hard to detect), or if the material has been compromised due to age or UV rays.
Why didn’t your car wash get the bugs off my car?
There is no mechanical car wash that can clean baked on insects! Wash your car immediately after driving through insects. Bugs left on for days in the sun can permanently damage your finish. Along with tree sap and road tar, bugs can be your vehicle’s worst enemy. Tar and certain oils used on roads require extremely strong solvents to remove. Pitstop Carwash does not use solvents in our wash process. All three can usually be removed using a bug and tar remover application pad with a little TLC and mild pressure. Remember our guarantee… If you are not completely satisfied, we will immediately re-wash your vehicle. No hassles -just let a Pit Crew Attendant know BEFORE you leave our lot.
Should I tip the workers?
NO! We believe that anything we do for you at Pitstop Carwash is included in the price you pay. While tipping may be the norm at other car washes and we appreciate the gesture, please don’t be offended if we decline your offer. The best way to recognize a Pit Crew member is to send us an e-mail. We would love to hear about your experience.
Do you do Fundraisers?
Yes, we love being part of the community. We offer non-profits the opportunity to raise money by selling car wash coupons and keeping a portion of the sale. You only owe for the coupons that are sold. This is much better than having a “parking lot” car wash fundraiser. CLICK HERE for more information.
Will you donate to my “little league team” “PTA” etc.?
We love to be involved in the community and we often make donations to non-profit organizations. Contact us with your information to see if we can help.
Do you sell franchises? Are you a “publicly held” company?
The short answer to both is no. We are a family owned company. We feel strongly that remaining a family owned business allows us to maintain the service and quality for which we’ve become known for. We have no plans to franchise or go public.
I have another question...
Great! We would love to hear from you...contact us here.
How do I receive discounts or coupons?
The Fast Pass plan is by far our best value. However, we recognize that unlimited washes subscription plan is not the right fit for everyone or every vehicle. Therefore we created PITSTOP PERKS! Loyalty Plan. Become a PITSTOP PERKS Loyalty Plan member to receive our best offers automatically! We may also occasionally send coupons in the mail and do promotions on social media. Be sure to like our Facebook page for the latest info.